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The oasis in the services desert! We won't forget about you!


At BURY, the words customer service are no mirage, but are viewed as being a key part of our commitment to our customers. Very few companies regard customer service in the way that we do.

Competent and helpful employees from our hotline are there to help you every day. And if your enquiry should concern a guarantee claim, then we will naturally be pleased to process your enquiry quickly and efficiently.

Please call us ...

Monday to Friday 8 -16.30 hrs
Tel: +49 (0) 180-6-842468*

E-Mail: hotline(at)

Contact our hotline using a contact form.

*0.20 €/min. from the fixed line networks of Deutsche Telekom AG,
Mobile phones max. 0.60 €/min.

Service acceptance:

If you would like to send in your device or accessories for reasons of complaint, please send the product directly to our service team:

BURY Sp. z o.o.
Wojska Polskiego 4
39-300 Mielec

If you have any questions for the support team:

In the event of enquiries, please provide as much information as you can in relation to the event, the BURY device used, the mobile phone and the software status.

Unfortunately, we can only process emails written in German or English. We apologise for any inconvenience caused.

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